Frequently Asked Questions
Q: Am I eligible to become a CAOT Occupational Therapist Assistant Associate?
A: If you have graduated from a Canadian OTA Program that is accredited by the Occupational Therapist Assistant and Physiotherapist Assistant Educations Accreditation Program or a program that becomes accredited within three years of your date of graduation, you are eligible to become a CAOT Occupational Therapist Assistant Associate and take advantage of all of our benefits and services.
Q: I graduated from a Canadian OTA program that is not accredited by the Occupational Therapist Assistant and Physiotherapist Assistant Educations Accreditation Program. Can I still join CAOT?
A: Yes, you are eligible to join CAOT as an Individual Associate, and may purchase professional liability insurance with the signature of your supervising Occupational Therapist. Please see the Individual Associate form for more information.
Q: How do I register or renew?
A: Become a CAOT Occupational Therapist Assistant or renew your current membership by completing an Occupational Therapist Assistant Associate form.
Q: How much will my membership cost?
A: Please see the OTA Membership page.
Q: I need professional liability insurance. How do I purchase this?
A: You may purchase insurance when you register or renew as an OTA Associate. If you are a current OTA Associate and wish to add insurance to your membership, please contact us for more information.
Q: I sent an OTA Associate registration/renewal form to the CAOT office. How long will it take to process? When will my insurance policy go into effect?
A: Your request will be processed as soon as possible. Receipts and any applicable Professional Liability Insurance certificates will be issued electronically, and you will receive yours by email within 2 weeks. If you have purchased Professional Liability Insurance, your Canada-wide coverage is active as of the date your form was received in our office.
Q: I heard that CAOT offers its members excellent rates on home and auto insurance/ GoodLife gym membership/ extended health care coverage. How do I access these benefits?
A: CAOT has a number of partners who offer discounts on services to CAOT Members.
- GoodLife memberships are available for purchase at the CAOT Online Store.
- The Personal can provide quotes and information for home and auto insurance packages. More information is available online or at 1-888-476-8737
- Sunlife offers extended health coverage and life Insurance options. Please contact them by email or telephone at 1-800-669-7921 for more information.
Q: Do you pro-rate dues if I renew or register after October 1?
A: No, we do not offer pro-rated dues.
Q: When does my membership expire?
A: Our membership year runs from October 1 to September 30 each year. Therefore you will need to renew your membership and insurance by the end of September. You will receive email communications from us when the renewal period opens mid-August of each year.
Q: Where can I find my insurance certificate?
A: As of the 2014-2015 membership year, Professional Liability Insurance certificates and Official Receipts, have been issued electronically. You will receive it at the preferred email address we have on file.
Q: I’m not sure what my username/password is to login to the member’s only area of the website. How can I access this information?
A: You may use the online ‘Forgot Password’ form to have a temporary new password sent to you, or you may contact us. If your account has been locked out due to numerous failed attempts at logging in, you will need to contact us to unlock your account.
Your username is generally your CAOT member ID number, but if you are not sure feel free to contact us to check.
Q: Do I need to maintain my insurance coverage even if I’m taking a leave of absence, retiring, or going on maternity/parental leave?
A: Yes. Your professional liability insurance coverage needs to be maintained even when you are not practicing, because it works on a claims-made and reported basis. This means that you need to have insurance coverage at the time a claim is made, not at the time the incident may have occurred.
If you are retiring, we recommend extending the reporting period of your policy to cover you for the years following your retirement. Please contact BMS at 1-855-318-6024 to discuss this option.
Q: Do you refund membership dues if I leave the profession during a year that I have already paid for?
A: No. In accordance with CAOT By-Laws member and associate dues are non-refundable.
Q: I have specific questions about my insurance policy. Who should I speak to?
A: For more in-depth information about an insurance policy purchased through CAOT, or if you have a claim brought against you, please contact BMS at 1-855-318-6024.
Q: How do I update my surname in my CAOT Member Profile?
A: In order to update your surname in our records, please send us a copy of one piece of government-issued identification or the name-change/marriage certificate by post, email or fax. Please also include your CAOT member ID number and your previous surname so that we may locate your file in our records.
If you have any other questions do not hesitate to contact us. We are happy to answer your questions during our business hours, 9:00am-5:00pm EST Monday to Friday. If you leave us a voicemail message or send us an email we will respond within two business days.
- Toll-free telephone: 1-800-434-2268 extension 236/ 221
- Email: firstname.lastname@example.org
- Fax: 613-523-2552
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