Frequently Asked Questions
Q: How do I renew my membership?
You may also complete a renewal form and return it to us by email, fax or post at your convenience.
Q: Which category of membership am I eligible for?
A: Each category of membership or associate membership with CAOT has specific requirements that must be met. Please see our Membership Categories page for a detailed description of each. If you are still unsure about which category you are eligible for, please do not hesitate to contact us and we will respond to your query within two business days.
Q: How much will my membership cost?
A: Each membership and associate membership offers great value for the price, and allows you access to a wide range of benefits and services. The prices are listed in the Membership Categories descriptions.
Q: I need professional liability insurance. How do I purchase this?
A: If you are a current member, you may complete the Membership Change/ Upgrade form to add insurance to your package. If you are not currently a member with CAOT, please register or renew online or by completing a renewal or registration form.
Q: I sent a membership registration/renewal form in to the CAOT office. How long will it take to process it? When will my insurance policy go into effect?
A: Your request will be processed as soon as possible. Receipts and any applicable Membership Cards and/or Professional Liability Insurance certificates will be issued electronically, and you will receive yours by email within 2 weeks. If you have purchased Professional Liability Insurance, your Canada-wide coverage is active as of the date your form was received in our office.
Q: I heard that CAOT offers its members excellent rates on Home and Auto insurance/ GoodLife Gym membership/ extended health care coverage. How do I access these benefits?
A: CAOT has a number of partners who offer discounts on services to CAOT Members.
- GoodLife memberships are available for purchase online.
- The Personal can provide quotes and information for Home and Auto Insurance packages. More information is available online on their website or you may reach them by telephone at 1-888-476-8737.
- Sunlife offers Extended Health Coverage and Life Insurance options. Please contact them by email or telephone at 1-800-669-7921 for more information.
Q: Do you pro-rate membership dues if I renew or register after October 1?
A: No, we do not offer pro-rated dues.
Q: When does my membership expire?
A: Our membership year runs from October 1 to September 30 each year. Therefore you will need to renew your membership and insurance by the end of September. You will receive email communications from us when the renewal period opens mid-August of each year.
Q: I need to update my membership status. Is this possible after I have already registered/ renewed for the year?
A: Yes, you may upgrade your membership status (for example from non-practicing to practicing full or part time) or add one of our insurance packages to your CAOT membership at any time by completing the Membership Change/ Upgrade form.
Q: Where can I find my membership card/ insurance certificate?
A: As of the 2014-2015 membership year, Professional Liability Insurance certificates, Official Receipts, and Membership Cards have begun to be issued electronically. You will receive it to the preferred email address we have on file for you.
Q: I’m not sure what my username/password is to login to the Member’s only area of the website. How can I access this information?
A: You may use the online ‘Forgot Password’ form to have a temporary new password sent to you, or you may contact us. If your account has been locked out due to numerous failed attempts at logging in, you will need to contact us to unlock your account.
Your username is generally your CAOT member ID number, but if you are not sure feel free to contact us to check.
Q: Do I need to maintain my insurance coverage even if I’m taking a leave of absence, retiring, or going on maternity/parental leave?
A: Yes. Your Professional Liability Insurance coverage needs to be maintained even when you are not practicing, because it works on a claims-made and reported basis. This means that you need to have insurance coverage at the time a claim is made, not at the time the incident may have occurred.
If you are retiring, we recommend extending the reporting period of your policy to cover you for the years following your retirement. Please contact BMS at 1-855-318-6024 to discuss this option.
Q: Am I considered a practicing OT if I do not work directly with patients?
A: Potentially. CAOT defines practicing as providing direct service, education, consultation, research or administration in any field of health, education, community and/or social service.
Q: Do you refund membership dues if I leave the profession during a year that I have already paid for?
A: No. In accordance with CAOT By-Laws member and associate dues are non-refundable.
Q: I have specific questions about my insurance policy. Who should I speak to?
A: For more in-depth information about an insurance policy purchased through CAOT, or if you have a claim brought against you, please contact BMS at 1-855-318-6024.
Q: How do I update my surname in my CAOT Member Profile?
A: In order to update your surname in our records, please send us a copy of one piece of government-issued identification or the name-change/marriage certificate by post, email or fax. Please also include your CAOT member ID number and your previous surname so that we may locate your file in our records.
If you have any other questions do not hesitate to contact us. We are happy to answer your questions during our business hours, 9:00am-5:00pm EST Monday to Friday. If you leave us a voicemail message or send us an email we will respond within two business days.
Toll-free telephone: 1-800-434-2268 extension 246/ 221