Frequently Asked Questions
How quickly will I receive my order?
Who do I contact if I am experiencing difficulties purchasing an e-book or other online purchase?
I am a CAOT member. Do I receive discounts on CAOT products?
I am a new customer but I am not a CAOT member. How do I set up an account?
I am a returning customer, but not a member of CAOT. Do I need to make a new account?
Can you provide me with the steps in processing an online order?
You may order a CAOT product one of the following ways:
a. Online, by visiting our online store
b. By phone: (613) 523-2268 or (800) 434-2268, ext. 263
c. By completing and sending an order form:
- by fax to (613) 523-2552,
- by mail to CAOT, CTTC Building, Suite 3400, 1125 Colonel By Drive, Ottawa, Ontario K1S 5R1, Canada
- by email to email@example.com
We accept Visa, Mastercard, cheques, international money orders or wire transfers (with possible international banking charges) for CAOT products. Click here for more information on methods of payment.
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Expedited surface or express shipping methods are available for all CAOT products. Click here for more details on shipping methods.
After your order has been processed, you should first see a confirmation page appear on your screen that you should print for your records. Next, you will receive an email to the address you provided with a purchase invoice including all of the information you provided when processing your order. If you do not receive an email within 2 days, please contact the CAOT National office at firstname.lastname@example.org to ensure your order was processed correctly.
Canadian Orders: Depending on the shipping method you have selected as well as the shipping address location, your order could take up to 10 days to arrive. Express shipping and Priority Courier are available to ensure the fastest shipping. Click here for more details and/or to view United States and international shipping times.
Do not hesitate to contact email@example.com should you require assistance while purchasing an e-book or other purchase online, and we will work together to resolve the issue.
CAOT members receive a 25% discount on most CAOT publications. Please be aware that you must be a current member of CAOT to receive member benefits such as publications discounts.
*NOTE: CAOT members must have an active CAOT member ID (login) and password to receive the member price for a selected product, so please have your member ID and password available prior to making a purchase. If you have forgotten your CAOT member ID, contact firstname.lastname@example.org. If you know your member ID but have forgotten your password, click here to create a new password.
Any non-member of CAOT must create a new account to make a purchase. Once you have selected a product to add to your cart, you will be prompted to create an account under the “Non-members” classification.
Any non-member of CAOT must create a new account to make a purchase, even if you have purchased from our online store before. Once you have selected a product to add to your cart, you will be prompted to create an account under the “Non-members” classification.
Click here for detailed instructions for making a purchase through our online store.
For all CAOT publications, written permission must be obtained in order to reproduce or reprint any material from one of our publications. To obtain copyright permission, please email email@example.com. For more information on our copyright policies, our journals (CJOT and OT Now), referencing material, and CAOT website content, click here.
Returns must first be approved by the CAOT Publications Department and have been purchased within 1 year of return date. Returned products must be in resalable condition and of the current edition. All return shipping costs are the responsibility of the client. For more details, including restocking fees, subscriptions refunds, and further exceptions to the CAOT return policy, click here.
*NOTE: there are no returns on electronic books (e-books).*
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