Accessibility at conference

Accessibility in Niagara Falls

If you are coming to the conference and have accessible needs- visit Accessible Niagara at  

Transportation within Niagara Falls

There are three main taxi cab companies serving Niagara Falls. They are:
  1. Central Taxi (905) 358-3232 They do have wheelchair accessible taxi services and advanced booking is NOT required.
  2. Elite Taxi Ltd. (905) 356-9990. They do have wheelchair accessible taxi services and one day notice is recommended but not always required.
  3. Niagara Falls Taxi (905) 357-4000 They do have wheelchair accessible taxi services and recommend three to four days notice. 

Restaurants in Niagara Falls

Accessibility of restaurants in Niagara Falls can be found 

Accessibility at the Sheraton on the Falls

Attendance: Approximately 700 participants will be attending the conference.

The conference and hotel facilities are in the heart of the Clifton Hill destination area ( All hotel entrances are wide enough for those using a wheelchair or scooter. Entrances are well lit, and staff are available at entrances to assist people with disabilities. All major hallways and essential doorways are wide enough to accommodate wheelchairs and scooters. Interior doors can be opened with one hand and floor coverings are suitable for using mobility aids.

There are two fully accessible guest rooms with wheel-in showers. Additional accessibility needs can be accommodated.

Transportation: Conference hotel and facilities are accessible from adjacent hotels by foot, WEGO bus (, cab, and personal vehicle. The hotel parking lot is a shared lot that is located behind the adjacent Crowne Plaza. There are two to three accessible parking spots available on each floor, adjacent to the elevator. The parking lot is approximately 650 metres from the hotel (approximately 6-minute walk). Most of this walk can be done indoors in hotel hallways. This walk from the parking lot can also be done outdoors on paved sidewalks. Hotel valet parking is also available for those with significant mobility concerns.

Meeting/Conference Space Sound and Lighting: Meeting/conference rooms are not located on building entry floor but can be accessed by elevator (please see information regarding elevator access below). There are no windows in meeting rooms. Light levels are adjustable in all conference rooms. All cables, wires, and microphones will be well secured and away from aisles and other traffic areas. Speaking areas/podiums are accessed using stairs and ramps will be provided to speakers on an as needed basis.

Elevators: Elevators are located close to the meeting rooms and are large enough to accommodate people using wheelchairs and scooters as well as support persons and service animals. Elevators have Braille buttons and raised numerals and elevator controls are mounted at a comfortable height for all people. Several elevators have auditory signals to alert those who are blind or have low vision. Elevators have a visual cue (floor numbers light up) for those who are deaf or hard of hearing.

Food/Beverages: Food will be served buffet style at breaks and lunch and an assortment of foods will be offered. For life-threatening allergies, please email in advance of the conference. Water will be available in all meeting rooms. Hot and/or cold beverages will be available during breaks and lunches.

Washrooms: Accessible washrooms are located near the meeting rooms. Washroom doors are not equipped with automatic or push-button openers. Doors may be propped open to accommodate those requiring assistance. All washrooms are gendered. Faucets are accessible to those in wheelchairs as are washroom accessories and dispensers.

Language: Conference signage will be in English and French. Elevators have Braille buttons and raised numerals for those with low vision. All hotel signage is in English only.

Quiet Space: Oakes Garden Park is approximately 250 meters (approximately 4-minute walk) from the hotel.

Support Persons/Service Animals: There is a grassy area approximately 230 metres from the hotel (Oakes Garden) where service animals can relieve themselves.

Environmental Allergens/Environmental Factors: The hotel lobby and facility washrooms are lightly scented. Hypoallergenic bedding is available upon request. The Sheraton on the Falls does not have a scent-free policy for employees. However, conference staff will accommodate no-scents should participants require this.

As previously stated, the hotel is in the heart of the Niagara Falls destination area. Clifton Hill is referred to as the “street of fun” with numerous attractions. Attractions are bustling with tourist traffic both during the day and at night. High volume tourist traffic is also prevalent in the hotel lobby area. Please be advised that this is a high stimulus environment.

Accessibility at Ravine Vineyard Estate Winery Formal Event

Attendance: We expect approximately 200 people to attend this event.

Ravine Vineyard Estate Winery is set on a 34-acre agricultural property. Walking surfaces are varied and include grass, patio stone, gravel, pavement, and wooden planks. The event will take place is a large tent that is not climate controlled. The floor of the tent will be patio stones. The tent does have sides that can open and close depending on temperature and weather.

Transportation: Ravine Vineyard Estate Winery is in St. Davids, ON approximately 10 KM from the conference centre and hotel. Transportation will be provided by First Student Inc. using both full size school busses and one wheelchair-accessible bus. Busses will depart the Sheraton on the Falls at 5:30 PM. Departure times from the Ravine Winery are 9:30 PM and 10:00 PM.
Ravine Vineyard Estate Winery can also be accessed by personal vehicle. There is a parking lot immediately in front of the winery with two accessible parking spaces. Please note that the front parking lot is paved however some areas of parking lot are comprised of loose gravel.

Meeting Space Sound and Lighting: A portable sound system will be used in the tent and guests can also expect the typical sounds of social interaction among 200 people. The event is taking place outdoors in the evening. Although the Ravine Vineyard Estate Winery has exterior lighting expect lighting level to be dim after dusk (absence of natural daylight).

Food/Beverage: The ticket price includes a three-course sit down meal. The first course is beet and goat’s cheese salad. The main course is brined chicken supreme with forked fingerling potatoes and grilled asparagus. Dessert is dark chocolate semifreddo with cinnamon tuile, berries, and Chantilly cream. One glass of wine will be served with the meal (included in the ticket price) and there will also be a cash bar where wine, beer, spirits and non-alcoholic beverages will be available.

Attendees are responsible to identify themselves to their server. While Ravine Vineyard Estate Winery pays close attention to dietary restrictions, they are not able to guarantee that allergens have not been introduced through suppliers’ facilities or during on-site preparation.

Washrooms: All washrooms have stalls that are wheelchair accessible in size. There are no automatic or push-button door activation features to access washrooms. Faucets are accessible to those in wheelchairs as are washroom accessories and dispensers. All washrooms are gendered.

Language: Signage is in English only.

Support Persons/Service Animals: There are several areas on property where service animals can be taken for relief.

Environmental Allergens/Environmental Factors: Ravine Vineyard Estate Winery is a working winery and farm and it is located adjacent to several agricultural properties of various kinds. Please expect that there may be environmental factors such as sounds and smells that are consistent with agriculture. Since the event is being held in a tent please be aware of potential pollens and other environmental allergens.

Hornblower “Voyage to the Falls” Boat Tour Fun Night

Attendance: Approximately 100 people are expected to attend the Hornblower Voyage to the Falls Boat Tour Fun Night social event. However, the boat holds up to 700 people.

Boats are boarded from a lower landing adjacent to the Niagara River. The lower landing can be accessed from street level by elevator or funicular. A paved ramp is available to elevators. Elevator attendants are present to operate elevators and monitor flow of traffic into and out of elevators. Wheelchairs are available in the lower landing immediately after exiting the elevator. Although ramp and pathways are paved, there are several breaks in the concrete (with deviating heights) which may present a slight mobility challenge.

Those who are mobility compromised are encouraged to utilize the funicular. The funicular is accessed at street level and people are transported directly to the lower landing. A limited number of seats are available on the funicular.

Transportation: Hornblower Niagara Cruises is approximately a 6-minute walk (400 metres) from the conference venue and hotel. Due to a high volume of tourist traffic please exercise caution when crossing Falls Avenue.

There are no parking spots at Hornblower Niagara Cruises. However, there are many local pay public parking lots with accessible parking within walking distance. For a map please go to

Space Sound and Lighting:  An audio recording of the tour will be played during the cruise with historical and descriptive information. There are no accommodations available for people with hearing impairment.
The boat is illuminated after dusk.

Food/Beverage: Food and beverage options including sweet and savoury meals and snacks and local Niagara wines and craft beers are available at a food truck located on the Hornblower Niagara Cruises dock. Food and beverages are not included in ticket prices. Food preferences and allergies may potentially be accommodated depending on need by speaking to the Food and Beverage Guest Service Agent at the food truck.

Washrooms: Accessible washrooms are located both on the landing (gendered) and on board the boat (non-gendered). Washroom doors are not equipped with automatic or push-button openers.

Language: Signage is in English only.

Support Persons/Service Animals: Hornblower Niagara Cruises welcomes all people with disabilities who are accompanied by a support person. Support persons are offered a complimentary HNC ticket. Furthermore, service animals are allowed on the parts of our premises that are open to the public.

Environmental Allergens/Environmental Factors: Expect to experience a light mist. Complimentary ponchos are made available. Dry viewing areas are also available onboard.

A loud horn is blown prior to each sailing. As a result, expect to hear several loud horn sounds.

A fireworks display occurs at 10:00 PM and test fireworks are activated at 9:40 PM. Expect the sound and visual stimulation typically associated with fireworks.

Due to a high volume of tourist traffic, expect large crowds around all areas of Hornblower Niagara Cruises (pathways/elevators/landing/boat).
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