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Shipping costs are based on total cost of publications and products.
- Shipments are processed in our office within 10 business days.
- Expedited shipping will be used for all orders unless another method is chosen. Faster options include:
- Express Post - See delivery schedule below
- If your order includes more than 3 books. you may be contacted to confirm shipping information
Regular 3-10 business days
Express Post 2-3 business days
Faster shipping methods do not include processing time.
- All orders are shipped surface delivery, unless otherwise specified.
- Shipments are processed in our office within 10 business days.
Shipping delivery times do not include processing time
US - Expedited 4-8 days
US - Express Post 3-4 days
International - Surface 8-12 weeks
International - Express 1-2 weeks
- All orders must be prepaid, including shipping charges and applicable taxes.
- CAOT members receive a 25% discount on most CAOT publications. This discount is for personal use only. Any member failing to login who requests a refund is subject to a $10.00 administration fee.
- Bulk discounts apply to orders of 25 books or more.
- All items, subject to availability, will be shipped within 10 business days of receiving order/payment.
- Prices are subject to change without notice.
- We accept Visa, MasterCard, cheques, international money orders and wire transfers, payable in Canadian or U.S. funds.
- All prices are quoted in Canadian funds.
- For credit card orders not made through the store, we recommend printing your order and faxing it to 613 523-2552 or calling us with your credit card information at 800 434-2268, ext. 221 (toll free in Canada and the U.S.), or at 613 523-2268, ext. 221
- Please ensure to select the correct shipping/handling method and include the correct shipping taxes.
- Please add the appropriate sales tax(es) to your order.
- For cheque or money orders, please print your order and mail it to:
Publications Department
103-2685 Queensview Drive.
Ottawa, ON K2B 8K2
Canada - For details about wire transfers, contact our Finance Department for details at: email or call us toll free at 800 434-2268, ext. 227, or at 613 523-2268 ext. 227.
eBooks
Taxes on eBooks are based on the province in which you reside. See the schedule below for further details:
- Newfoundland, New Brunswick, Prince Edward Island and Nova Scotia - 15%
- Ontario - 13%
- Quebec - 14.975%
- All other Canadian Provinces - 5%
Publications
Taxes on publications are 5% for all orders within Canada. For orders placed from outside Canada there are no applicable sales taxes. Shipping costs are taxable
Book Return Policy
- Returns will not be accepted beyond 30 days from date of purchase.
- Restocking fee totaling 15% of purchase price will be withheld on all returns
- Original and all return shipping charges are the responsibility of purchaser
- All returns are subject to approval by CAOT Publications department.
Please contact 1-800-434-2268 ext. 221
Note - E-books and promotional materials are not eligible for return and/or refunds
For questions or concerns about this information, please do not hesitate to contact our Publications Assistant: Toll free in Canada and the U.S. at 800 434-2268, ext. 221 International 1-613 523-2268, ext. 221 E-mail at publications@caot.ca |
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Complaint Handling Procedures |